How IVR Systems Work | Live Demonstration | Mitel Academy
0:32
YouTubeMitel Academy
How IVR Systems Work | Live Demonstration | Mitel Academy
Discover how IVR systems work in this live demonstration. Interactive Voice Response (IVR) allows callers to navigate menus, choose options, and reach the right department without speaking to an agent. In this tutorial, you’ll see an IVR call flow in action and learn how businesses use IVR for customer service, auto attendants, and call ...
129 views2 months ago
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Interactive Voice Response (IVR) scam is a new method that scammers are using to steal your money. Beware of fake calls from scammers impersonating HSBC or HSBC Amanah. If you receive a call from an unknown number with a voice recording saying it’s from your bank with instructions for you to approve transactions, do not press any number and end the call immediately. Protect yourself from falling victim to scams. Make sure to follow our official HSBC Malaysia Facebook page for the latest updates.
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